Purpose

Bellwether Associates is committed to resolving investor grievances arising from its mutual fund distribution activity in a fair, transparent, and timely manner. This policy sets out how grievances are filed, handled, and escalated, and is issued in line with the AMFI Code of Conduct for Mutual Fund Distributors and SEBI’s investor grievance framework (SEBI/HO/IMD/IMD-II CIS/P/CIR/2021/0686; SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/80).

How to File a Complaint

• Aggrieved investor can email their Relationship Manager at info@balcfo.in

Please include your name, PAN, folio or transaction reference, a description of the issue, and any supporting documents.

What We Handle

Transaction delays or errors, NAV or folio issues, KYC and account servicing, commission, cost or exit-load queries, data privacy concerns, conduct of Relationship Managers or sales personnel and other operational issues.

Resolution Process

• Every complaint is logged and acknowledged with a reference number.
• It is investigated with Operations, the AMC, or the RTA as needed.
• A written resolution is shared with the client.
• The complaint is closed only once the client confirms satisfaction with the resolution.

Escalation Matrix

If a complaint is not resolved to the client’s satisfaction within the timelines below, it may be escalated to the next level: SEBI SCORES (scores.gov.in) may be used if a complaint remains unresolved after 45 days; Bellwether is required to respond to any SCORES complaint within 21 days. AMFI (complaints@amfiindia.com) may also be approached directly for matters relating to distributor conduct.